Refund Policy
At Apex Fit, we want you to be happy with what you ordered. Because you pay cash when the courier arrives, nothing is at risk before you have seen the item.
Returns and exchanges
If your order arrives damaged, faulty, or is not the product described, contact us within 7 days of delivery.
- The product must be unused and in its original packaging, with all accessories included.
- Once approved, we will send a replacement or issue a refund, depending on availability.
- Please keep the original packaging until you are satisfied with your order.
What we cannot accept
- Change of mind after delivery
- Items used, assembled beyond inspection, or damaged after delivery
- Clearance items sold as final sale
How refunds are handled
- Refunds are processed after we have received and inspected the returned item.
- Refunds usually take 5 to 7 working days from approval.
- Return delivery is arranged by us where the fault is ours.
How to start a return
Call or WhatsApp 0336 8956378, or email apexfit52@gmail.com, with your order number and clear photographs of the item and its packaging. Photographs let us resolve most cases the same day.